At Quick Cab Melbourne, we understand that plans can change. This policy explains how cancellations and refunds are managed for our taxi and parcel delivery services.
Cancellations
- Customers are encouraged to cancel as early as possible.
- Cancellations made well in advance may not incur any charges.
- Last-minute cancellations, especially when a driver is already dispatched, may be subject to a fee.
- No-shows (when a customer does not appear at the agreed pick-up point) may be charged the full fare.
Refunds
- Refunds will only apply when payment has been made in advance.
- If a cancellation is made within the allowed timeframe, the fare will be refunded using the original payment method.
- Refunds may take a few business days to process, depending on the bank or payment provider.
- In cases where a driver is already en route or service has begun, refunds may not be available.
Exceptions
Quick Cab Melbourne reserves the right to refuse a refund if cancellations occur repeatedly, or if misuse of the service is detected.
For questions about cancellations or refunds, please contact Quick Cab Melbourne directly.
+61418214950